Main headquarters
| Monday | 9.30am (9.30) | – | 5.30pm (17.30) |
| Tuesday | 9.30am (9.30) | – | 5.30pm (17.30) |
| Wednesday | 9.30am (9.30) | – | 5.30pm (17.30) |
| Thursday | 9.30am (9.30) | – | 5.30pm (17.30) |
| Friday | 9.30am (9.30) | – | 5.30pm (17.30) |
| Saturday | Closed | ||
| Sunday | Closed | ||
Sheung Lok Centre
| Monday | 9.30am (9.30) | – | 4.30pm (16.30) |
| Tuesday | 9.30am (9.30) | – | 4.30pm (16.30) |
| Wednesday | 9.30am (9.30) | – | 4.30pm (16.30) |
| Thursday | 9.30am (9.30) | – | 4.30pm (16.30) |
| Friday | 9.30am (9.30) | – | 4.30pm (16.30) |
| Saturday | Closed | ||
| Sunday | Closed | ||
Welcome Centre
| Monday | Closed | ||
| Tuesday | 10am (10.00) | – | 3pm (15.00) |
| Wednesday | Closed | ||
| Thursday | 10am (10.00) | – | 3pm (15.00) |
| Friday | 10am (10.00) | – | 3pm (15.00) |
| Saturday | Closed | ||
| Sunday | Closed | ||
On weekends, telephone calls will be diverted to a messaging system to allow for all queries to be recorded. Since the majority of staff will not be available over weekends, please bear with our staff to contact you back when they are next available.